Harmonic Hearing Ltd is committed to protecting and respecting your privacy.
Harmonic Hearing Ltd understands that your personal data is entrusted to us and appreciates the importance of protecting and respecting your privacy. To this end we comply fully with the General Data Protection Regulation (GDPR) and with the Data Protection Act in force in the UK (“Data Protection Laws”). We also adhere to relevant clinical and medical guidelines including those published from time to time by the General Medical Council, General Pharmaceutical Council, specified Royal Colleges and the Nursing and Midwifery Council.
If you have any questions about the information provided in this policy or how we work with you, please contact us at firstname.lastname@example.org.
When we refer to ‘we’, ‘us’ and ‘our’, we mean Harmonic Hearing. Where we refer to ‘you’ or ‘your’ we mean anyone who interacts with us regarding our products and services.
Our collection of personal information
Within this policy, we refer to personal data, by which we mean information that can or has the potential to identify you as an individual. We may collect this information from you or from a third party (which could include family members, guardians, insurance companies, doctors or other medical professionals, clinical referrers, etc.)
In order to provide you with our services, we may hold information about you through your contact with us. We may hold and use personal data about you as a customer, a patient or as an enquirer. For example, when you visit our website, complete an enquiry form digitally or by post, or speak to us.
Depending on what services you receive from us this may include sensitive personal data such as information relating to your health.
Personal data we collect from you may include the following:
We may also collect information about you from:
When you use our website, we may automatically collect personal data about you including:
Categories of Personal Information
We process 2 categories of personal information and data about you:
When do we collect personal data about you?
We may collect personal data about you if you:
Health information collected during provision of treatment or services
Sensitive personal data (including information relating to your health) will only be disclosed to third parties involved with your treatment or care if you consent to this. You will be asked to consent to our exchanging information with doctors, other medical staff and insurance companies if you become a patient.
Where applicable, it may be disclosed to any person or organisation who may be responsible for meeting your treatment expenses or their agents. It may also be provided to external service providers and regulatory bodies (unless you object) for the purpose of clinical audit to ensure the highest standards of care and record keeping are maintained.
We participate in audits and initiatives to help ensure that patients are getting the best possible outcomes from their treatment and care. The highest standards of confidentiality will be applied to your personal data in accordance with Data Protection Laws and confidentiality. Any publishing of this data will be in anonymised, statistical form. Anonymous or aggregated data may be used by us, or disclosed to others, for research or statistical purposes.
How do we use your personal data?
We process your personal information for a number of legitimate interests which include:
Sensitive personal data related to your health will only be disclosed to those involved with your treatment or care, or in accordance with UK laws and guidelines of professional bodies or for the purpose of clinical audits (unless you object). Further details on how we use health related personal data are given below:
To enable us to carry out our obligations to you arising from any contract entered into between you and us including relating to the provision by us of services or treatments to you and related matter such as, billing, accounting and audit, credit or other payment card verification and anti-fraud screening
We protect all personal data we hold about you by ensuring that we have appropriate organisational and technical security measures in place to prevent unauthorised access or unlawful processing of personal data and to prevent personal data being lost, destroyed or damaged.
Any personal data you provide will be held for as long as is necessary having regard to the purpose for which it was collected and in accordance with all Data Protection Laws.
Data protection legislation is harmonised throughout the European Economic Area (‘EEA’) which comprises the EU member states, Norway, Iceland and Liechtenstein. Countries outside the EEA do not generally have the same level of protection for personal information as those within the EEA. We do not anticipate the need to transfer your data in Europe and it is unlikely we will need to transfer data outside the EEA. If there is an occasion we need to do this to for any reason, we will keep you informed and ensure we have procedures in place to do so.
All information you provide to us is stored securely. Any payment transactions on our website will be processed securely by third party payment processors. We will not retain any form of your personal finance or payment information ourselves.
At your request, we may occasionally transfer personal information to you via email, or you may choose to transfer information to us via email. Email is not a secure method of information transmission; if you choose to send or receive such information via email, you do so at your own risk.
Disclosure and sharing of your personal data
In the usual course of our business we may disclose your personal data (to the extent necessary) to contracted organisations that we use to support the delivery of our services. This may include the following:
We may also disclose your personal data to third parties in the event that we sell or buy any business or assets or where we are required by law to do so.
We also reserve the right to disclose information, to the legal authorities in the case of any claim or requirement to provide evidence to support formal legal proceedings.
How long we keep your personal information
We keep your personal information in line with set periods calculated using the following criteria.
Set out below are specific retention periods for certain types of information:
Patients: we need to keep your Personal Data to allow us to ensure compliance with the contract. We keep a record of your Personal Data for at least 6 years after the contract has ended to ensure compliance with that contract. We will keep limited Personal Data of customers to include contact details and brief transactional history for longer than these 6 years period, as we have a legitimate business interest to keep such records, as many of our patients return to us several years later for our services and this assists our business to ensure that our patients are provided with the best possible service.
Enquiries: we will keep limited Personal Data to include your name, title and contact details when you make an enquiry about a treatment with us for up to six months in order to answer any follow up questions with you directly if you call back to discuss treatments.
Marketing: we will ask you at the time when you make an enquiry about our treatments and/or when you become a patient with us whether you consent to receiving targeted emails and/or phone messages from us regarding relevant treatment. We will only send you information if you agree to receiving it from us and can choose which is the best way to contact you. Of course, you have the right to unsubscribe at any time.
Recruitment: If you apply for a job with us, we may use your information for the purposes of recruitment and selection, corresponding with you and equal opportunities monitoring. We will not store your Personal Data for more than 12 months if you are not successful.
If you would like more information about how long we will keep your information for, please contact us at email@example.com.
Non-Personal information and Cookies; other websites
When on our website, cookies enable you to search and access features and information. From these cookies’ information may be collected to enable us to understand our customers and make improvements to how we present information and describe / provide our services.
We may also use other companies to set cookies on our website(s) and gather cookie information for us. From time to time we may also analyse Internet Protocol (IP) addresses or other anonymous data sources.
Cookies are text files containing small amounts of information which are downloaded to your device when you visit a website. Cookies are then sent back to the originating website on each subsequent visit, or to another website that recognises that cookie. Cookies are useful because they allow a website to recognise a user’s device.
Cookies do lots of different jobs, like letting you navigate between pages efficiently, remembering your preferences, and generally improving your user experience. They can also help to ensure that adverts you see online are more relevant to you and your interests.
By law, website operators are required to ask for a website user’s permission when placing certain kinds of cookie on their devices for the first time.
CATEGORY 1 COOKIES
These cookies are essential in order to enable you to move around our websites and use its features, such as accessing secure areas of the websites. Without these cookies, services you have asked for cannot be provided.
Your consent is not required for the delivery of those cookies which are strictly necessary to provide services requested by you.
We use these types of cookies.
CATEGORY 2 COOKIES
These cookies collect information about how visitors use a website, for instance which pages visitors go to most often, and if they get error messages from web pages. These cookies don’t collect information that identifies a visitor. All the information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.
These cookies allow our websites to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video. The information these cookies collect is generally anonymised and they cannot track your browsing activity on other websites.
We use these types of cookies. By using our websites these you agree that we can place these types of cookies on your device.
CATEGORY 4 COOKIES
These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator’s permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organisation.
We do not use these cookies on our website.
Definitions used above are consistent with those supplied by the International Chamber of Commerce ‘ICC UK Cookie Guide’ April 2012.
Other websites: Our Website may, from time to time, contain links to and from the websites of our partner networks and affiliates. If you follow a link to any of those websites, please note that those websites have their own privacy policies and that we do not accept any responsibility or liability for those policies. Please check those policies before you submit any Personal Data to those websites.
You have the right to ask us not to process your information in this way at any time. If you no longer wish to receive web-based marketing information you can unsubscribe by emailing firstname.lastname@example.org . We would ask you to give us a reasonable amount of notice to give us time to update our systems. While the precise timings vary by department we generally ask that you give us at least 30 days’ notice.
You have the right to access your information and to ask us to correct any mistakes and delete and restrict the use of your information. You also have the right to object to us using your information, to ask us to transfer information you have provided, to withdraw permission you have given us to use your information and to ask us not to use automated decision-making which will affect you. For more information, see below.
You have the following rights (certain exceptions apply).
In order to exercise your rights please contact email@example.com
Data Protection Contacts
You also have a right to make a complaint to your local privacy supervisory authority. Harmonic Hearing Ltd is in the UK, where the local supervisory authority is the Information
Information Commissioner’s Office
Cheshire, United Kingdom
Phone: 0303 123 1113 (local rate) or 01625 545 745 (national rate)